Privacy Policy

Depending on how you interact with MyAnmol, we may collect or receive:

• Identity and contact information: name, business email address, phone number, job title, company name and business address.
• Business and transaction information: enquiries, quotations, PFIs, purchase orders, invoices, delivery details, GST or tax identifiers, payment status, product requirements and business correspondence.
• Account and service information: username, login activity, password-reset requests, account preferences, support requests, notifications and documents you upload.
• Technical information: IP address, browser/device information, approximate location inferred from IP, log records, session information and security events, where generated by our systems.

We may use personal information to:

• Operate, secure and improve MyAnmol and manage user accounts.
• Respond to enquiries, prepare quotations and PFIs, process and administer orders, payments, dispatches, invoices and customer support.
• Perform fraud prevention, security monitoring, access control, troubleshooting, audit, quality and legal-compliance activities.
• Send service communications such as order, payment, dispatch, document and account notifications.
• Send marketing or product communications where permitted by law and consistent with your preferences.

We process information where it is necessary to respond to your request, perform or administer a business transaction, comply with legal obligations, protect the security of our services, pursue legitimate business interests, or where you have provided consent when consent is required. Where you provide information about another person, you are responsible for ensuring you are authorised to do so.

Online payments are processed by the Company's authorised payment gateway. We receive payment-related information needed to confirm and reconcile an order, such as payment status, amount, currency, transaction/order reference and relevant error or dispute information. We do not intentionally collect or store full payment-card, UPI PIN or online-banking credentials on MyAnmol.

We may share information on a need-to-know basis with:

• Payment-gateway providers, banks and payment processors for payment processing and fraud/security checks.
• Transport, logistics, warehousing, document, IT-hosting, email, security, professional-adviser and support providers that assist our operations.
• Affiliates, authorised personnel and business partners involved in servicing the relevant enquiry or order.
• Government authorities, regulators, courts, insurers or other parties where required or permitted by applicable law, or to establish, exercise or defend legal claims.

We retain information for as long as reasonably necessary for the purposes described in this Policy, including to maintain account records, complete transactions, meet tax, accounting, quality, regulatory and legal obligations, resolve disputes and enforce agreements. The final retention schedule must be approved by the Company's legal, finance and quality teams before publication.

We use reasonable organisational and technical safeguards designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system is completely secure; you should use strong unique passwords and promptly report any suspected account compromise to us.

Subject to applicable law, you may request access to, correction of, updating of, deletion of or information about personal data held about you, withdraw consent where processing is based on consent, or raise a privacy concern. Some information must be retained where required for legal, tax, audit, safety or legitimate business reasons.

To submit a request, email itsupport@myanmol.org with “Privacy Request” in the subject line and sufficient information to verify your identity and locate the relevant account or transaction. We may ask for additional information before responding.

MyAnmol may use essential cookies or similar technologies to operate sessions, keep accounts secure and remember preferences. Any non-essential analytics, advertising or cookie-consent practices must be confirmed with the technical and marketing teams before publication. Our website may link to third-party websites; their privacy practices are governed by their own policies.

Information may be processed in locations where our service providers operate, subject to applicable law and appropriate safeguards. MyAnmol is not intended for children. We may revise this Policy to reflect operational, legal or technical changes and will post the updated version with a revised effective date.

For privacy questions, requests or complaints, contact itsupport@myanmol.org. Before publication, the Company must confirm the name and contact details of the designated privacy/grievance contact and any statutory notice requirements that apply to its operations.