Cancellation Policy

This Policy applies to orders placed through MyAnmol unless an accepted quotation, PFI, purchase order, invoice, supply agreement or product-specific terms state otherwise. The order-specific document will prevail if it conflicts with this Policy.

For an order involving multiple consignments, this Policy applies to each delivered batch, dispatch record and tax invoice as applicable. A payment against a PO/PFI does not remove the Company's responsibility to assess a valid documented non-conformity claim.

A customer may request cancellation in writing before the order is dispatched by contacting the assigned sales representative or itsupport@myanmol.org and quoting the PO/PFI/order reference. A cancellation is effective only when confirmed by the Company in writing.

The Company may recover or retain reasonable, documented costs already incurred for the order, including special procurement, production, testing, packing, storage, freight booking, regulatory documentation or other non-cancellable third-party commitments, where permitted by the agreed order terms and applicable law.

Orders cannot normally be cancelled after dispatch. Any exception requires written approval by the Company after review of the product, batch, storage history, transport status, applicable regulations and commercial documents.

Returns are not automatic. The Company may consider a written request where the delivered product is damaged in transit, materially different from the accepted order/specification, short in quantity, or otherwise demonstrably non-conforming due to an error attributable to the Company.

The Company will not accept a return without prior written return authorisation. The final policy must specify the approved reporting window. Proposed default: notify the Company within [3 business days] of delivery for visible damage/shortage and within [7 business days] for a documented quality concern, subject to product-specific terms and applicable law.

To enable assessment, the customer must provide:

• The relevant PO, PFI, tax invoice, delivery note, batch/lot number and quantity affected.
• Clear photographs of the product, packaging, seals, labels and any transit damage.
• Details of receipt, storage, handling and the reason for the claim.
• Samples, records or other evidence reasonably requested by the Company, where safe and legally permissible.

Unless otherwise confirmed by the Company in writing or the Product is determined to be non-conforming to the agreed specification, returns will generally not be accepted where the Product has been handled, stored, transported, repacked, relabelled, mixed, altered, contaminated, or otherwise managed in a manner that may compromise its quality, integrity, traceability, or the Company's ability to investigate and assess the Product.

Custom-made, customer-specific, specially processed, short-shelf-life, temperature-sensitive, hazardous, regulated, restricted, or export-controlled Products may be subject to additional return restrictions as specified in the applicable quotation, order confirmation, product documentation, or other agreed commercial or contractual document.

All returns require prior written authorization from the Company and shall be subject to the Company's applicable quality assessment and return authorization process.

If a return is approved, the Company will issue written instructions, which may include packaging/label requirements, authorized carrier, destination, timing and supporting documents. The customer must not ship product back without those instructions.

The Company will determine freight responsibility after assessing the claim. Where the issue is confirmed to be attributable to the Company, the Company will communicate the approved remedy and any return-shipping arrangements. Where the claim is not confirmed, the customer may be responsible for return, storage, testing, disposal and/or reshipment costs, to the extent permitted by the agreed terms and applicable law.

After inspection and written approval, the Company may, as appropriate, arrange a replacement, credit note, price adjustment, refund or another mutually agreed remedy. The remedy will relate only to the affected quantity/batch or invoice unless otherwise agreed in writing.

Approved refunds will be processed to the original payment method where feasible, or by another lawful method agreed with the customer. Proposed service standard: process an approved refund within [7–14 business days] after approval and receipt/inspection of returned product, subject to banking timelines, tax requirements and any necessary credit note.

Where payment was made through an online payment gateway, payment confirmation, reversal and refund processing remain subject to the gateway/bank's processing times. A transaction marked as failed or pending is not a complete payment and will be verified before any refund action is taken.

Customers must review product, grade, quantity, delivery address, tax details and other order information before confirming an order. If a customer provides incorrect information, the Company will make reasonable efforts to assist before dispatch but cannot guarantee changes. Any additional cost or delay will be communicated for approval.

Send a written request to itsupport@myanmol.org and your sales contact. Include the PO/PFI/invoice reference, company name, delivery date, affected product/batch, quantity, reason and supporting evidence. The Company will acknowledge the request and provide next steps after preliminary review.